About the Role:
As Client Services Manager, you will have the responsibility for Account management and growth of your assigned accounts. You will be a trusted advisor to your client, making recommendations on-demand generation strategies, marketing technologies and reporting.
You will oversee internal teams of Account Executives that will be working with you on respective accounts. You will contribute to their success and development, you will help to coach, mentor and ensure that together, you are working as a successful team that helps your customers be wildly successful.
You will work closely with aligned Client Services Director(s) to ensure correct billing, invoicing, and renewals, provide needed technical expertise and act as a point of escalation for any technical or relationship issues.
This position requires a minimum of 3 years of marketing experience, with a preference for strong project management skills, allied to exposure to demand generation marketing automation and customer experience.
Customer Success
Drive and manage client relationships. Develop success plans for customers that outline their critical success factors, metrics for success, potential issues and provide recommendations
Collect requirements and requests from clients for new projects, manage client expectations externally while overseeing the delivery team internally to ensure quality standards and client satisfaction are met.
Closely monitor adoption rates of assigned accounts; provide keen insight into exactly how customers are using our service, the pros and cons, and identification of areas for improvement.
Act as liaison between delivery team and the customer to serve as a subject matter expert on Marketing and CRM technologies.
Prepare weekly status reports and conduct both weekly update meetings and quarterly business reviews with clients.
Advise clients on industry best practice on marketing technology and demand generation.
Ability to learn, understand, and discuss a range of marketing and CRM technologies in a business
context.
- Prepare project plans, monitor task completion, track deadlines and milestones
- Create and executes project work plans and revise as appropriate to meet changing needs and requirements
- Identify resources needed and assign individual responsibilities
- Manage day-to-day operational aspects of a project and scope
- Effectively apply our methodology and enforce project standards
- Prepare for engagement reviews and follow quality assurance procedures
- Minimize our exposure and risk on project(s)
- Ensure project documents are complete, current, and stored appropriately
Skills & Qualifications:
Possess experience in Database Marketing, Marketing Operations, or Email Marketing; Experience in an agency role is a plus
Exceptional communication skills
Demonstrated strength in applied project management
Ability to apply creative thinking and sound reasoning: applied demonstration of "common sense" a
must
Strong interpersonal skills. Must be able to work independently and function as a strong team player
History of success working with remote teams
Proactive, meticulous, detail-oriented and capable of handling a high volume of work
Must be able to demonstrate resourcefulness, motivation, initiative
Results oriented, outstanding attention to detail, ability to prioritize and meet deadlines
Excellent analysis skills and the ability to develop processes and methodologies
Experience in marketing and/or CRM technologies
Positive attitude and desire to grow within an emerging organization
Experience in either B2B or B2C demand generation a plus
Benefits:
Career development opportunities
Work from home with flexibility
Work side by side to top Marketing professionals
About the company:
You will be joining a world's leading marketing technology services agency for multinational organizations that enables clients to assess, deploy, integrate and support MarTech platforms, activate customer experience technologies, implement lead management processes that accelerate revenue conversion and leverage marketing technology to achieve operational excellence.
How to Apply:
Click APPLY or contact Silvina on 02 9267 8211 for a confidential discussion.
Momentum is extremely passionate about providing equal employment opportunities for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.