Our client, a global leader in Computers and Information Technology, is seeking experienced Warehouse & Customer Support Administrators to join their team at their Homebush site.
Benefits
- Close to public transport
- Competitive hourly rate
- Ongoing training and development
- Opportunity for long-term, ongoing employment
- Future relocation to Kemps Creek in 2027
About the Role
This is a dynamic, customer-focused role combining warehouse coordination, order management, and administrative support. You will be responsible for:
- Managing the end-to-end purchase order process, including order checking, backorder reviews, amendments, and pricing validation
- Coordinating customer deliveries and catalogue requirements
- Generating reports and providing timely information to customers
- Processing customer claims, including returns, courier queries, and overcharge investigations
- Maintaining and updating the online pricing catalogue
- Supporting store openings and closure notifications
- Providing administrative support to the sales team as required
- Working closely with internal teams to achieve business targets
- Liaising with customers regarding product roadmaps, transitions, and updates
- Responding to customer enquiries (orders, product information, stock availability, deliveries, invoices, etc.)
- Managing and escalating customer issues where necessary
- Providing occasional reception relief
- Building and maintaining strong relationships with assigned customers
- Delivering training to customers and internal staff on systems and processes
- Coordinating delivery requirements with freight partners
- Resolving delivery issues in a timely manner
- Supporting the delivery and return process for evaluation products
- Reviewing reports and ensuring timely shipment of orders
About You
To be successful in this role, you will have:
- Previous administrative experience in a fast-paced environment
- Advanced Microsoft Excel skills
- Strong attention to detail and problem-solving ability
- Availability to work full-time, 5 days per week on an ongoing basis
- Excellent communication and customer service skills
How to Apply
If this sounds like the opportunity you've been looking for, please APPLY today.
Momentum is committed to providing equal employment opportunities for all and fostering a diverse and inclusive workforce. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
