An established, market-leading technical services organisation is seeking an experienced Service Manager to lead a high-performing field team responsible for service, maintenance and repair across a defined geographical area.
This is a critical leadership role for someone who combines people leadership, operational discipline, safety focus and customer mindset, and who thrives in a field-based environment.
Benefits
- $120k base + Super
- $19k Car Allowance & phone & laptop
- Genuine career pathways
About the role
Reporting to the Service Operations Manager, you will lead, coach and manage a team of field technicians, ensuring safe, compliant and high-quality service delivery while driving performance and customer satisfaction.
Key responsibilities include:
- Leading and supervising a field service team, including onboarding, performance management and day-to-day field leadership
- Driving individual and team KPIs aligned to operational, safety and customer outcomes
- Coaching, mentoring and developing employees through structured training and in-field support
- Embedding a strong safety culture and ensuring compliance with all WHS, environmental and legislative requirements
- Partnering with sales and internal stakeholders to support customer relationships, cost estimates and portfolio growth
- Ensuring quality systems, processes and documentation are followed and continuously improved
- Managing assets including company vehicles, tools and equipment
- Conducting audits, surveys and inspections to validate service quality and drive continuous improvement
- Acting as Duty Supervisor on a rostered basis, supporting after-hours operations when required
- Providing coverage across additional service territories when needed to support operational demand
About You
You are a confident, people-focused leader with a strong background in field operations or technical services. You know how to balance accountability with support, and you're comfortable leading teams in a regulated, safety-critical environment.
You will bring:
- Proven experience (5+ years) managing or supervising teams in a service, construction or trades-based environment
- Strong leadership, communication and stakeholder management skills
- A practical understanding of safety, compliance and quality systems
- The ability to coach, develop and motivate technical teams
- Strong organisational skills and comfort working with digital tools and reporting systems
- A solutions-focused mindset and the ability to perform under pressure
Trade or technical qualifications and/or an electrical licence are desirable but not essential for candidates with strong leadership capability.
What's on Offer
- A stable leadership role within a well-structured operation
- Competitive salary package aligned to experience
- The opportunity to lead experienced technical teams and make a visible impact
- Strong internal support functions and clear operational frameworks
- Long-term career development opportunities
Interested
If you're an experienced Service Manager or a Senior Field Leader ready to take the next step, that possess full working in Australia, we'd welcome a confidential conversation.
This position is subject to a Working with Children's check and Pre Employment Medical.
How to Apply
If this sounds like an opportunity you would be interested in, make sure to APPLY today or contact Hannah or Mark on 02 9633 1141.
Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
