MOMENTUM CONSULTING - CUSTOMER SERVICE COORDINATOR / INTERNAL SALES - PERMANENT

Momentum Consulting was established in 1999 and was founded on the principles of "People, Quality and Delivery". Maintaining this focus has given Momentum the reputation for providing quality driven, customer focused and cost-effective recruitment solutions.

We are looking for passionate, result driven individuals who are wanting grow and develop their career paths to APPLY NOW!

Position Overview

The purpose of this role is to delight customers by showing exceptional service and support for the processing of customer requests. The role also supports the administration of the sales function to ensure all records are correct for reporting purposes and audit trails are maintained within the organisation.

Primary Responsibilities

• Maintain the sales inbox by flagging, responding and action all customer requests.
• First point of contact
• Process quotes/orders in SharePoint and QAD
• Manage / monitor, release and update of back orders, high value/sensitive orders, consignment stock orders.
• Problem solves issues relating to quote/order entry.
• Provide directions to warehouse for specific customer requests.
• Update customer with any changes to orders based on backorders or orders being shipped from multiple locations.
• Organise returns and credit authorisations from beginning to end.
• Maintain order updating from warehouse-to-warehouse communication.
• Request PO Requisitions

Skills:

• Basis understanding of computer systems.
• Intermediate skills (Microsoft Office)
• Advantage: SharePoint and QAD Systems
• Very high level of verbal and written communication skills
• Unwavering ability to prioritise and flourish in a fast-paced environment.
• High level of attention to detail
• Ability to take direction and follow tasks through to completion.
• Ability to present solutions to immediate customer problems.
• High level communication, customer service and negotiation skills
• Ability to work autonomously.
• Ability to interact well with a culture of wanting to help out.

Experience:

• 3-5yrs experience in customer service role
• Experience in pressured environments while maintaining customer service.
• Experience with following detailed processes
• Ideally experience delivering customer service via phone and email communications

Benefits:

• 4-week Training and enjoy the culture of the office.
• Rewards & Benefits - employees enjoy access to exclusive company benefits that include Discounted Private Health Insurance, Competitive Novated Lease options and staff discounts on range of retail products.
• Global Opportunity - our client has 87 facilities and do business in over 100 countries.
• Culture - employees spanning generations have benefitted from our client's commitment to work/life balance and a family-first operating philosophy.

If this sounds like an opportunity you have been waiting for, CLICK the APPLY NOW button and take the next positive step towards your great new role. For more information call 02 9267 8211 and speak to Kiran.

Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.