This long-established organisation is a trusted specialist importer and supplier of industrial packaging, with a strong and respected presence in the Australian market.
About the Role
This position plays a pivotal role as the first point of contact for customers. You will deliver friendly, responsive, accurate, and consistent service while supporting the end-to-end order process. The role also involves managing and tracking all orders, coordinating daily deliveries, stock production, follow-ups, and working closely with the warehouse and production team.
Key Benefits
- Long-standing specialist leader in their field
- Excellent salary package: $77,000 + superannuation
- On-site parking
- Work close to home - based in Dandenong
Key Responsibilities
- Liaise with customers via phone, email, and face-to-face interactions
- Respond promptly to customer enquiries and quotations, coordinating with purchasing and supplier partners
- Process orders, forms, applications, and requests accurately and efficiently
- Manage pricing with a strong understanding of cost drivers to ensure profitability and sustainable margins
- Liaise with purchasing and buying teams regarding customer back orders
- Collaborate with internal departments on customer and product-related matters
Key Attributes
- Proven customer service success in a B2B environment
- Experience working within a supply chain or warehouse environment
- Strong experience processing customer orders
- Working knowledge of Microsoft Dynamics 365 (D365) or similar ERP systems
- Sound data entry speed and accuracy
- Excellent interpersonal and communication skills
Don't miss out on this fantastic opportunity-apply today!
To learn more, contact Karol on (03) 9796 6615 for a confidential discussion, or submit your CV via the Seek link.
Momentum is extremely passionate about providing equal employment opportunities for all. We are committed to diversity and fostering an inclusive workforce. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.
