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Customer Service Supervisor

Customer Service Supervisor

Job Title: Customer Service Supervisor
Contract Type: Permanent
Location: Northern Beaches, New South Wales
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 200054738_1627880888
Contact Name: Kiran Plaha
Contact Email: kiran.plaha@momentumconsulting.com.au
Job Published: August 02, 2021 15:30

Job Description

Our Client

Momentum Consulting are working with a well-established Company Located on the "Sunny Northern Beaches" - this role is to provide a strong Customer Service Supervisor to manage a team of two Team Leaders and 12 Customer Service Agents.

About the role

  • Assisting with recruitment of new staff
  • Initial training & inductions for new CS agents joining the team
  • Provide direction, continuous support, and training to 2 Team leaders on a regular basis
  • Provide continuous support and training to 12 Customer Service agents on a regular basis
  • Resolving escalated Customer complaints and providing appropriate information back to the customer
  • Investigating & logging negative feedback from Customer surveys
  • Listening to agents calls to assist with performance / probation reviews
  • Conduct & manage team meetings to keep staff motivated with set objectives & team goals
  • Review daily statistics and provide feedback to the Customer Service manager
  • Provide assistance with customer enquiries during busy times
  • Suggest and think through new potential incentives for the Call Centre Team

Benefits and perks

This is a fantastic opportunity for a driven individual who has had experience in a similar role.

You will also be offered:

  • Training and career progression opportunities
  • Free onsite parking
  • A collaborative environment

Skills and experience

To be successful for this role you will have:

  • An engaging attitude which can boost staff morale
  • Excellent written and verbal communication skills
  • Leadership capabilities
  • Organisational skills

If this position is of interest to you and you have the skills and experience relevant to the role, please apply now. Should you have any questions regarding the position please contact our Business & Executive team on 02 9267 8211

Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

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