Momentum Consulting are currently working with a leading e-commerce logistics provider who are experiencing growth. This is a rare opportunity to use your communication skills and grow your career.
Your new role
Working with the entire operations team, you will be responsible for the provision of exceptional customer service. As the first point of contact for all enquiries, you will be finding solutions, and maintaining constant communication with customers until any issues or queries are resolved.
Key Accountabilities:
- Responsible for resolution of all customer enquiries in a timely manner
- Communicating with customers via email, online chat and phone
- Resolution of customer complaints
- Quoting and arranging of transport to ensure customer orders arrive on time
- Collaborate with operations staff and other stakeholders to develop and implement operations procedures
To be considered you must have:
- Diploma or Bachelor's Degree in Business/Marketing/Communications or similar
- Exceptional communication skills (written and verbal)
- Proven experience working in a customer support capacity - customer retention experience highly regarded
- Capability to establish and maintain relationships internally and externally
- Demonstrated understanding of Warehouse Management Systems
- Knowledge of warehouse and e-commerce
- NetSuite and Zendesk knowledge will be highly regarded
If this role sounds exciting to you and you are looking for your next opportunity, please apply immediately. For more information, please contact Izabela Skrodzka at Momentum Consulting on 02 9267 8211 or izabela.skrodzka@momentumconsulting.com.au
