Momentum Consulting are currently working with an Australian owned, nationwide provider of transport and logistics who are seeking a Call Centre Operator on an initial 6-month assignment located in Botany
This is an exciting opportunity to join a rapidly growing company, with a great work culture.
As the first point of contact, you will be responsible for providing high level customers service, answering enquiries and following up on day to day issues.
Key accountabilities include:
- Answer inbound calls from customers
- Assist clients with queries
- Handle problems which arise on jobs
- Communicate with customers when issues arise to ensure successful pick up and deliveries
- Follow up on day to day issues
- Proactively monitor customer bookings
- Following up and investigating of customer enquiries
- Providing customers with ETA's
To be considered for this role you will have:
- Demonstrated experience working in a fast paced, high volume contact centre
- High levels of written and verbal communication
- Excellent knowledge of Sydney metro and greater areas
- Experience in transport or freight industry is highly regarded
- Outstanding level of attention to detail
- Highly developed time management skills
- High level of capacity for change and dealing with multiple tasks simultaneously
- Intermediate data entry skills- Word and Excel
- Willingness to learn
If this role sounds exciting to you and you are looking for a career opportunity in the transport industry, please apply immediately. For more information, please contact Izabela Skrodzka at Momentum Consulting on 02 9267 8211 or izabela.skrodzka@momentumconsulting.com.au
