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Customer Care Manager

Customer Care Manager

Job Title: Customer Care Manager
Contract Type: Permanent
Location: Leichhardt, New South Wales
Industry:
Salary: AU$85 - AU$90 per annum
Start Date: ASAP
Reference: 200062563_1655780450
Contact Name: Kiran Plaha
Contact Email: kiran.plaha@momentumconsulting.com.au
Job Published: June 21, 2022 13:00

Job Description

MOMENTUM CONSULTING - CUSTOMER CARE MANAGER - PERMANENT

Momentum Consulting was established in 1999 and was founded on the principles of "People, Quality and Delivery". Maintaining this focus has given Momentum the reputation for providing quality driven, customer focused and cost-effective recruitment solutions.

Position Overview

  • Provide support and if required coordinate delivery of service
  • Ensure support is provided.
  • Effectively manage service issues
  • Provide support, manage performance, and maintain a positive relationship

Primary Responsibilities:

  • Provide quality customer service to all customers
  • Day to day management of the customer care team and team leader (problem solving, training, motivating, coaching, rostering)
  • Delegate incoming tasks (customer care mailbox) to the service coordination team.
  • Provide telephone and email after sales support to service agents, internal and external customers
  • Where necessary arrange for warranty repairs to be conducted through a network of service agents as well as through internal technical staff
  • Arrange for appliances to be replaced including managing installation, dispatch, and reverse logistics
  • Minimize warranty expenditure where possible
  • Report on and analyse activities
  • Authorize service calls
  • Recommend replacement of product beyond economic repair

Experience and Skills:

  • A minimum of 3 year's experience in a customer service environment preferably in a similar industry
  • Good computer, customer service and communication skills
  • Excellent verbal and written English language skills

Benefits:

  • Competitive remuneration package
  • A fun and rewarding team environment

If this sounds like an opportunity you have been waiting for, CLICK the APPLY NOW button and take the next positive step towards your great new role. For more information call 02 9267 8211 and speak to Kiran.