Momentum Consulting are currently working with a well-established importer of luxury home appliances.

This is a rare opportunity to work with a small and supportive team, offering a work life balance and outstanding company culture.

The Role:

In this role you will be responsible leading a small team in the day to day operations of the inbound call centre.

Key Responsibilities:

• Manage a small team to ensure effective delivery of service
• Lead and facilitate regular team meetings and individual coaching sessions
• Drive team performance and the delivery of high-quality customer service
• Manage workflows, rostering and leave management
• Daily Operations
• Handling escalations
• Training and developing new starters, ongoing performance reviews and motivating the team to continue their success

To be considered for the role you will have:

• Previous experience in a people management or a team leader role is essential, ideally in a contact centre environment
• Outstanding communication skills and the ability to build rapport with people at all levels
• Passion for coaching and mentoring
• Strong time management and problem-solving skills

If this role sounds exciting to you and you are looking for a long-term career opportunity, please apply immediately. For more information, please contact Izabela Skrodzka at Momentum Consulting on 02 9267 8211 or izabela.skrodzka@momentumconsulting.com.au