Customer Care Team Leader

Customer Care Team Leader

Job Title: Customer Care Team Leader
Contract Type: Permanent
Location: Leichhardt, New South Wales
Salary: AU$59000 - AU$63000 per annum + super
Start Date: ASAP
Reference: 200035778_1583727810
Contact Name: Izabela Skrodzka
Contact Email:
Job Published: March 09, 2020 15:23

Job Description

Momentum Consulting are currently working with a well-established importer of luxury home appliances.

This is a rare opportunity to work with a small and supportive team, offering a work life balance and outstanding company culture.

The Role:

In this role you will be responsible leading a small team in the day to day operations of the inbound call centre.

Key Responsibilities:

  • Manage a small team to ensure effective delivery of service
  • Lead and facilitate regular team meetings and individual coaching sessions
  • Drive team performance and the delivery of high-quality customer service
  • Manage workflows, rostering and leave management
  • Daily Operations
  • Handling escalations
  • Training and developing new starters, ongoing performance reviews and motivating the team to continue their success

To be considered for the role you will have:

  • Previous experience in a people management or a team leader role is essential, ideally in a contact centre environment
  • Outstanding communication skills and the ability to build rapport with people at all levels
  • Passion for coaching and mentoring
  • Strong time management and problem-solving skills

If this role sounds exciting to you and you are looking for a long-term career opportunity, please apply immediately. For more information, please contact Izabela Skrodzka at Momentum Consulting on 02 9267 8211 or