About us

Momentum is a customer-focused recruitment agency committed to delivering tailored solutions for both clients and candidates. We're currently partnering with a highly respected organisation based in Bentley, seeking a dedicated Customer Relations Advisor to join their team.

In this pivotal role, you'll be the first point of contact for customers, providing exceptional service and support. You'll work closely with clients, families, and allied health professionals to identify functional needs and deliver tailored rental solutions that make a real impact. This is a unique opportunity to contribute to a company that values innovation, compassion, and operational excellence.

If you're ready to bring your customer service and administration skills to a fast-paced, rewarding environment and make a meaningful difference every day! We want to hear from you. Immediate start available!

Benefits

· Competitive salary up to $70,000 + 11.5% superannuation

· Full-time, Monday to Friday (8:00 AM - 4:30 PM)

· Convenient Bentley location with free on-site parking

· Immediate start with comprehensive training provided

· Strong opportunities for career growth and progression

About the role

As a Customer Relations Advisor, your responsibilities would include:

· Act as the first point of contact for rental enquiries, handling incoming calls and shared inboxes with professionalism and efficiency

· Process rental orders, coordinate booking confirmations, changes, and cancellations through internal systems and portals

· Maintain accurate rental data and records, ensuring all customer information is up to date

· Prepare and issue customer documentation including rental agreements, invoices, and related paperwork

· Liaise with internal departments such as logistics, billing, and operations to ensure smooth rental operations and customer satisfaction

· Perform general administrative tasks and support reporting, issue resolution, and continuous improvement initiatives

To be successful, you will possess the following:

· 1-2 years' experience in a customer service and/or administrative role (rental or logistics background highly regarded)

· Strong written and verbal communication skills

· High attention to detail with a proactive, problem-solving mindset

· Ability to manage competing priorities and perform well under pressure

· Excellent organisational and multitasking abilities

· Confident using Microsoft Office and internal systems or CRMs

Momentum is innovative, results-driven & customer focused. Our experienced consultants go out of their way to deliver effective recruitment solutions for both clients & candidates. Whether it be one off-hires, bulk recruitment, onsite workforce management or large vendor management models.

How to Apply

If this sounds like an opportunity you would be interested in, make sure to APPLY today.

For any questions or a confidential discussion, feel free to reach out to: Contact Antony or Kelly on: (08) 6186 0327 or via email: momentumperth@momentumconsulting.com.au

Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.