About the role

You will be leading the customer service excellence to the company's clients and building ever improving relationships with those they already cherish.

The company partners with schools across Australia to ensure they're set-up to succeed, with insights, ideas and with the effective use of our market beating product range.

Key duties and Responsibilities

• You will be managing customer and Representatives enquiries
• Accurately processing our lovely customer orders

• Actioning and following through on any enquiries received
• Gathering information; advise customers of prices, goods delivery and processing times
• Liaising with the logistics team with regard stock and delivery times
• Liaising with sales reps and account managers
• Processing cash and Eftpos sales

• Organising credits, returns and replacements
• Administration and email correspondence
• Providing quality service with every interaction

You are the right candidate if

• You have true passion for customer service
• You have a keen eye for detail
• You can follow set processes and also have the initiative to think outside of the box
• You are enthusiastic with a 'can do' attitude person

• You are organised and have a desire to learn new skills
• You thrive in a team environment and can also work autonomously when required
• A Previous experience in Salesforce is an advantage but not a must

Benefits

• We offer an excellent package of base plus KPI's
• Work from home available (after training and probation)
• Join a high growth business with real opportunities to excel, regular opportunities to grow your career in our multi-faceted business
• It's a vibe - we have a vibrant and lively team to welcome you with open arms, come join in our BBQ's, grazing days and secret Santa's
• Employee assistance programs and training
• Reward and recognition programs
• Occasional interstate travel to support and attend conferences and events

About the company

You will be a part of a brand that's been around for over 50 years, providing the very best teaching resources and big brand toys in Australia and New Zealand. Their main focus is always supporting educators to inspire and engage children across Australia New Zealand and every single day. Join them and make the difference!

If this sounds like you, click APPLY or contact Silvina on 02 9267 8211 for a confidential discussion .

Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.