MOMENTUM CONSULTING - CUSTOMER SUPPORT ADMINISTRATOR - 12 MONTH CONTRACT

Momentum Consulting was established in 1999 and was founded on the principles of "People, Quality and Delivery". Maintaining this focus has given Momentum the reputation for providing quality-driven, customer-focused and cost-effective recruitment solutions.

Position Overview

Our client's Customer Support Team is looking for contingent team members to join them for 12 months with the possibility of an extension or potential permanent conversion.

Primary Responsibilities

• Working within case management with a focus on order entry.
• Troubleshooting, information gathering, investigation and clear concise communication skills.
• Data entry, accuracy, time management and clear concise communication within a shared workgroup.
• Understanding different product groups or portfolios, some of which need to be managed to special accounts, transport or urgency and will include commercial and or pricing if required.
• Accurately entering orders to meet cut-off.
• Understanding the process flows and policy, so that this knowledge can be applied to any scenario and refer on to the appropriate division.
• Have an overview on order to invoice OTI, including order entry, pick and pack, distributions and logistics, customer receiving and AP.
• Actioning and following up cases, ensuring they are managed as per priority level, and closed within set timeframe

Experience and Skills

• Previous experience in a Call Centre or Customer Support environment.
• Dependability and a strong work ethic - growth mindset.
• A strong track record of following through to ensure success in a fast-paced deadline-driven environment.
• Strong communication, and interpersonal skills with a Can-do and make-it-happen attitude.
• Previous system experience with ERP system, CRM, Microsoft excel (currently using JDE and Salesforce)

Benefits:

• Team members will be required onsite for the first 8 - 12 weeks and upon completion of training move into a Hybrid role.
• Flexible work arrangements - hybrid working style (MON / FRI = Home, TUE / WED / THU = Onsite).
• The hours of work will be 9.30am - 5.30pm during training and this may shift to 9am - 5pm or 10am - 6pm depending on business requirements post-training.

If this sounds like an opportunity you have been waiting for, CLICK the APPLY NOW button and take the next positive step towards your great new role. For more information call 02 9267 8211 and speak to Kiran.