Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9tb21lbnr1bs1jb25zdwx0aw5nl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

Technical Support Trainer

Technical Support Trainer

Job Title: Technical Support Trainer
Contract Type: Permanent
Location: Minto, New South Wales
Industry:
Salary: AU$55 - AU$60 per annum
Start Date: ASAP
Reference: 200062627_1655777944
Contact Name: Kiran Plaha
Contact Email: kiran.plaha@momentumconsulting.com.au
Job Published: June 21, 2022 12:19

Job Description

MOMENTUM CONSULTING - TECHNICAL SUPPORT TRAINER - PERMANENT

Momentum Consulting was established in 1999 and was founded on the principles of "People, Quality and Delivery". Maintaining this focus has given Momentum the reputation for providing quality driven, customer focused and cost-effective recruitment solutions.

Position Overview

The Technical Support Trainer function must be a true master of organization and multitasking. The core task will be to deliver a world class experience to all customers. This role will become the locale product expert with objective to troubleshoot and support all our brands and range of products. A hand on approach is essential to building knowledge and keep abreast of all current technical issues. There will be regular dialogue regarding technical information and help in liaising with the global technical and engineering team on spares and service requirements to support the internal and external customers.

Primary Responsibilities:

  • Technical Support
  • Create appropriate training materials for customer call centre and authorized service partners with step-by-step guidance
  • Outline fault and troubleshooting for support teams
  • Create, Review and Issue of technical documents
  • New product evaluation with focus on quality, repair, and user functionalities
  • Review of existing spare parts in relation to names, substitute part numbers, descriptions, inventory and updating information as required in relevant databases
  • Creating videos with images representing functional use and product breakdowns
  • Our customers are instrumental to our success and this role will require you to act as a critical link. You will help tailor and filter communication to and from the internal and external customers.
  • Establish and maintain effective relationships with internal, external partners including quality, engineering team and at times 3PL warehouses Globally
  • Demonstrate consistent ability to meet and drive higher performance expectations
  • Regular, consistent, and punctual attendance. Must be able to work a variable schedule and overtime as necessary.
  • Drive actions to continually improve the consumer experience with new and innovative ideas and process improvements.

Experience and Skills:

  • At least 3 years of combined experience with electrical product management, technical support
  • Electrical Diploma/Degree required or Related Technical degree
  • Digital systems and websites application experiences
  • Digital and graphic arts skills
  • Demonstrated excellent verbal and written communication skills
  • Strong computer skills with Microsoft Excel and PowerPoint experiences a MUST.
  • Experience with ERP, eCommerce, and CRM platforms (Salesforce.com preferred)
  • Assertive attitude with a willingness to seek out and ask questions.
  • Well-developed capabilities in error and problem analysis

Benefits:

  • Flexible work arrangements
  • Competitive remuneration package
  • A fun and rewarding team environment
  • Opportunity to work for an ASX listed company
  • Employee discounts of up to 50% on all electrical products

If this sounds like an opportunity you have been waiting for, CLICK the APPLY NOW button and take the next positive step towards your great new role. For more information call 02 9267 8211 and speak to Kiran.