Trade Customer Service Advisor

Trade Customer Service Advisor

Job Title: Trade Customer Service Advisor
Contract Type: Permanent
Location: Dandenong South, Victoria
Salary: Up to AU$58000 per annum + plus super and bonus
Start Date: ASAP
Reference: 200040452_1571727485
Contact Name: Izabela Skrodzka
Contact Email:
Job Published: October 22, 2019 17:58

Job Description

Momentum Consulting are working with a global leader in the pool industry, operating in 45 counties and manufacturing locally in Australia, who are looking for an After Sales Customer Service Administrator to work in the Dandenong trade centre.

Your new role:
In this fast-paced role, you will be responsible for answering a high volume of emails and calls, customer service, troubleshooting customer issues, scheduling technicians and data entry.

Key Accountabilities:

  • Communicating with trades customers face to face, via email and phone
  • Data entry, and updating customer records using ERP system
  • Troubleshooting technical issues, and scheduling technicians
  • Order entry, invoicing and processing of credits
  • Some manual handling of products - lifting up to 15kg

To be considered you MUST have:

  • Proven experience working in a high-volume customer service role
  • Outstanding customer service skills and problem-solving ability
  • Experience working in hardware/home improvement or air conditioning industry is highly regarded
  • Demonstrated experience using ERP systems and MS Office package
  • Ability to lift 15kg
  • Outstanding written and verbal communication skills
  • Ability to work rostered 8-hour shifts between 7:30am and 5pm

If this role sounds exciting to you and you are looking for the next step in your career, please apply immediately. For more information, please contact Izabela Skrodzka at Momentum Consulting on 02 9267 8211 or