About us
A well-established, global organisation within the manufacturing and distribution sector is experiencing continued growth across Australia and New Zealand, supported by recent acquisitions and ongoing transformation. Known for its operational scale, complex product range, and customer-first focus, the business is now seeking an experienced National Customer Service Manager to lead and elevate its customer service function during an important phase of change.
This is a senior leadership role with a hybrid structure, based in Western Sydney, and offers the opportunity to make a genuine impact across a multi-site, high-volume operation.
Benefits
- Senior national leadership role with real influence
- Lead and shape teams through growth and transformation
- Exposure to manufacturing, logistics, and complex supply chains
- Strong executive visibility and cross-functional engagement
About the role
As the National Customer Service Manager, you will be responsible for:
- Leading and developing multi-site customer service teams across ANZ
- Driving consistent, best-practice customer service behaviours and accountability
- Harmonising processes, SOPs, and service standards across sites
- Owning KPIs, performance management, and continuous improvement initiatives
- Partnering closely with Sales, Supply Chain, Operations, Finance, and Manufacturing
- Leading system adoption and workflow improvements within Dynamics 365
- National travel will be required.
To be successful, you will possess the following:
- Proven experience leading national or multi-site customer service teams
- Background in manufacturing, logistics, or distribution environments
- Strong people leadership capability with a focus on accountability and performance
- Experience driving KPIs, service levels, and operational excellence
- ERP exposure (Dynamics 365 or similar highly regarded)
- A pragmatic, hands-on leadership style with the ability to lead changMomentum is innovative, results-driven & customer focused. Our experienced consultants go out of their way to deliver effective recruitment solutions for both clients & candidates. Whether it be one off-hires, bulk recruitment, onsite workforce management or large vendor management models.
To apply online, please click on the APPLY function or
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency, or unrestricted work rights. If this sounds like you, click "Apply Now".
Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
